Shipping
** All shipping carriers are experiencing increased delays since the start of the holiday shopping season. Delivery times are not guaranteed. **
// COVID-19 UPDATE //
* All locations are now open with limited hours *
Stores have limits on the number of customers allowed at one time. We ask all employees and shoppers to wear a mask while in the store. A limited amount of masks are available, but we encourage you to bring your own to ensure you will be able to shop. UAL staff are taking extra precautions when it comes to cleaning and sanitizing the stores frequently.
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** USPS is NOT collecting signatures in many areas due to COVID, so deliveries may not require a signature. You should purchase the Route shipping insurance if theft may be an issue at your home. **
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Online store operations (shipping, returns, response time) may be delayed. Many shipping carriers are also experiencing their own delays with delivery times. We are making every effort to keep things running smoothly while also considering the safety of our employees.
** USPS is NOT collecting signatures in many areas due to COVID, so deliveries may not require a signature. You should purchase the Route shipping insurance if theft may be an issue at your home. **
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Online store operations (shipping, returns, response time) may be delayed. Many shipping carriers are also experiencing their own delays with delivery times. We are making every effort to keep things running smoothly while also considering the safety of our employees.
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We now automatically add Route+ Shipping Insurance!
We've partnered with Route+ to provide premium package protection. When you purchase Route+, your package is 100% covered in the event that it is lost, stolen, or damaged. Route+ is a 3rd party service separate from UAL that specializes in package insurance & makes it quick & easy to file a claim. No more waiting on USPS to investigate before a claim is paid. The typical cost is about 1-2% of your order.
*Route is automatically added to all orders in the cart. If you de-select Route to remove it from your order, UAL will not be held responsible if your shipment is lost, damaged, or stolen.
Purchased Route+ and need to file a claim? File a claim here
Learn more about Route+ here
Shipping Options
We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm CST, on weekends, or on holidays will begin processing the next business day.Most orders ship the same day or the next business day. Please allow up to 2 business days for processing around the holiday times or in other rare cases.
Domestic Shipping Options and Rates
UAL offers expedited shipping with tracking through USPS or FedEx. Shipping prices are a fixed rate and based on the total weight of your order. High-value orders may require signature upon delivery.
Most orders ship via USPS Priority Mail or FedEx Express, however extra large or heavy packages, or those traveling farther, may be shipped via FedEx Ground/Home Delivery with tracking. Delivery times are not guaranteed.
Shipping prices:
under 1 lb   = $61-2.5 lbs     = $8
3 -4 lbs     = $12
4-6 lbs      = $15
6-8 lbs        = $19
8-10 lbs      = $23
10-12 lbs    = $26
12-18 lbs    = $30
18+ lbs       = $35
We no longer offer USPS Express Mail shipping.
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Local Pickup at Nashville- West End
Save on shipping by picking up your order at our Nashville- West End location. Orders can not be picked up at any other location. Your shipping address must be in Tennessee in order to see the local pickup option at checkout. You will receive a fulfillment email once your order is ready for pickup. Orders placed on non-business days may not be available for pickup until the following business day.
You may pick up your order here: 2918 West End Ave., Nashville, TN 37203
International Shipping Options and Rates
**NOTE: International shipping has seen increased delays since the pandemic. Please expect longer shipping times. In some cases, packages have taken 2 months or more.**UAL will ship to most countries via USPS Priority Mail. We NO LONGER offer USPS First Class Mail to Canada because it is not traceable in cases of missing or delayed packages.
Prices vary by country and total order weight. You can see the shipping cost by adding or removing items from your cart and entering your address at checkout. The shipping price will display before you submit your payment. Please Contact Us if you have questions about international shipping.
**Some countries may require the payment of extra customs duties or taxes. This is NOT included in the shipping cost shown on our checkout page. Please check with your countries' customs office to see if these charges may apply to your UAL purchase.**
We reserve the right to change our shipping prices as needed. Signature may be added to any order at the discretion of the shipper.
Shipping Phone Orders & In-Store Purchases
Phone orders and in-store purchases needing to be shipped will be sent via FedEx. Prices will vary from online orders, which typically ship USPS.We reserve the right to change our shipping prices as needed. Signature may be added to any order at the discretion of the shipper.