Returns


Return Rules

  • Returns must be requested within 14 days of your order date
  • All returns must be requested through online portal HERE
  • Once approved, returns must be shipped within 2 days
  • Refunds are processed within 1-6 business days after receiving the item(s) back
  • Return shipping cost will be deducted from your refund (varies by order)
  • Original shipping will not be refunded
  • Item must be in the same condition that it was received, including any packaging
  • All tags must be attached & invoice or receipt included
  • Shoes must have box and packaging as they were sent
  • Final Sale items can not be returned and include: jewelry, intimates, swimwear, beauty, items specifically marked "Final Sale"
  • Items may be marked that they are returnable for STORE CREDIT only, and that credit comes in the form of an electronic gift card which can be used for future online purchases
  • If you have any trouble, please contact us

In-store returns are FREE! Simply drop your return off at your local UAL store, after initiating through the online form, and avoid the return shipping cost. Please be sure to include the receipt for your purchase. Returns without a return request number or a receipt will not be accepted. Refunds are processed online within 6 business days, and will not include the original shipping cost that you paid.

Return Restrictions

  1. Returns requested (1) more than 14 days after your order date, or (2) without a receipt are not eligible for return.
  2. Returns not shipped within 2 days of return approval will be denied
  3. Merchandise that is used or worn, or missing any tags, will not be accepted for refund or credit.
  4. Garments not in their original bags (if applicable) will not be accepted.
  5. Shoes returned without the box will not be accepted. Shoes shipped without a shipping box will be refused (E.g. If you only wrap the shoe box with brown paper, or tape the box closed with no paper wrapping).
  6. Jewelry, intimates, swimwear, and beauty products cannot be returned and are always FINAL SALE. Other items may be specifically marked as "Final Sale".
  7. Due to our ever-changing inventory, exchanges are not available for online orders.
  8. Shipping and handling costs are non-refundable, unless the merchandise is defective.
  9. Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  10. Other restrictions may apply.