A quick note about our shoes: All shoes come from a retail sales floor and may have been tried on. They can occasionally have some light marks or stickers/sticker residue on the outsoles, and often times factory packaging may be disturbed or boxes can have some damage.

*Color may appear slightly different from images as screen resolutions will vary. Please reach out if you have questions.

Route+ Shipping Insurance is automatically added to all orders in the cart. If you chose to remove the Route+ Shipping Insurance, UAL will not be held responsible if your shipment is lost, damaged, or stolen.

UAL Size Conversion Charts

Because sizing and cut will vary between brands, please use these charts as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Customer Service

Women's Clothing Size Chart- UAL

Women's Shoe Size Chart- UAL

Belt Size Conversion Chart

Men's Shirt Size Chart- UAL

Men's Waist Size Chart- UAL

Men's Shoe Size Chart- UAL

// COVID-19 UPDATE //

* All locations are now open with limited hours *

Stores have limits on the number of customers allowed at one time. We ask all employees and shoppers to wear a mask while in the store. A limited amount of masks are available, but we encourage you to bring your own to ensure you will be able to shop. UAL staff are taking extra precautions when it comes to cleaning and sanitizing the stores frequently.

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Online store operations (shipping, returns, response time) may be delayed. Many shipping carriers are also experiencing their own delays with delivery times. We are making every effort to keep things running smoothly while also considering the safety of our employees.
Please follow updates on social media @shopUAL

Please use the returns portal to submit your online return. Items marked final sale are excluded from any returns or exchange. Shipping is not refunded and return shipping is deducted from the refund amount. Other Rules and Restrictions apply, as usual. See below for additional return rules.

Return Rules

Returns must be requested within 14 days of your order date
All returns must be requested through online portal below
Once approved, returns must be shipped within 2 days
International customers should mail returns back, at their expense, using their preferred shipping method (we can not issue USPS return labels from other countries)
Refunds are processed within 1-6 business days after receiving the item(s) back
Return shipping cost will be deducted from your refund (varies by order)
Original shipping will not be refunded
Item must be in the same condition that it was received, including any packaging
All tags must be attached & invoice or receipt included
Shoes must have box and packaging as they were sent
Final Sale items can not be returned and include: jewelry, intimates, swimwear, beauty, items specifically marked "Final Sale"
Items may be marked that they are returnable for STORE CREDIT only, and that credit comes in the form of an electronic gift card which can be used for future online purchases and can not be used in-store
If you have any trouble, please use the chat feature or send an email
See below for detail on returning IN-STORE purchases

In-store returns are FREE! Simply drop your return off at your local UAL store, after initiating through the online form, and avoid the return shipping cost. Please be sure to include the receipt for your purchase. Returns without a return request number or a receipt will not be accepted. Refunds are processed online within 6 business days, and will not include the original shipping cost that you paid.

Return Restrictions

Returns requested (1) more than 14 days after your order date, or (2) without a receipt are not eligible for return.
Returns not shipped within 2 days of return approval will be denied
Merchandise that is used or worn, or missing any tags, will not be accepted for refund or credit.
Garments not in their original bags (if applicable) will not be accepted.
Shoes returned without the box will not be accepted. Shoes shipped without a shipping box will be refused (E.g. If you only wrap the shoe box with brown paper, or tape the box closed with no paper wrapping).
Jewelry, intimates, swimwear, and beauty products cannot be returned and are always FINAL SALE. Other items may be specifically marked as "Final Sale".
Due to our ever-changing inventory, exchanges are not available for online orders.
Shipping and handling costs are non-refundable, unless the merchandise is defective.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
Other restrictions may apply.

Returning an In-Store Purchase or Phone Order

In store purchases may be returned within 7 days of purchase to any UAL store location.
Orders placed over the phone can be returned to the store within 10 days of purchase.
Return for store credit or exchange only- no refunds.
In-store issued credit can not be used online.
Jewelry, Swimwear, Beauty Products, and Intimates are final sale.
Items marked "SSS" or "as-is" on tag are also final sale.
See store for further details and full return policy.

// COVID-19 UPDATE //

* All locations are now open with limited hours *

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** USPS is NOT collecting signatures in many areas due to COVID, so deliveries may not require a signature. You should purchase the Route shipping insurance if theft may be an issue at your home. **
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Online store operations (shipping, returns, response time) may be delayed. Many shipping carriers are also experiencing their own delays with delivery times. We are making every effort to keep things running smoothly while also considering the safety of our employees.
Please follow updates on social media @shopUAL

We now automatically add Route+ Shipping Insurance!

We've partnered with Route+ to provide premium package protection. When you purchase Route+, your package is 100% covered in the event that it is lost, stolen, or damaged. Route+ is a 3rd party service separate from UAL that specializes in package insurance & makes it quick & easy to file a claim. No more waiting on USPS to investigate before a claim is paid. The typical cost is about 1-2% of your order.

*Route is automatically added to all orders in the cart. If you de-select Route to remove it from your order, UAL will not be held responsible if your shipment is lost, damaged, or stolen.

Purchased Route+ and need to file a claim? File a claim here

Learn more about Route+ here

Shipping Options

We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm CST, on weekends, or on holidays will begin processing the next business day.
Most orders ship the same day or the next business day. Please allow up to 2 business days for processing around the holiday times or in other rare cases.

Domestic Shipping Options and Rates

UAL offers expedited shipping with tracking through USPS or FedEx. Shipping prices are a fixed rate and based on the total weight of your order. High-value orders may require signature upon delivery.
Most orders ship via USPS Priority Mail or FedEx Express, however extra large or heavy packages, or those traveling farther, may be shipped via FedEx Ground/Home Delivery with tracking. Delivery times are not guaranteed.

Shipping prices:

under 1 lb    = $6
1-2.5 lbs      = $8
3 -4 lbs    = $12
4-6 lbs       = $15
6-8 lbs         = $19
8-10 lbs       = $23
10-12 lbs     = $26
12-18 lbs     = $30
18+ lbs        = $35

We no longer offer USPS Express Mail shipping.

Local Pickup at Nashville- West End

Save on shipping by picking up your order at our Nashville- West End location. Orders can not be picked up at any other location. Your shipping address must be in Tennessee in order to see the local pickup option at checkout. You will receive a fulfillment email once your order is ready for pickup. Orders placed on non-business days may not be available for pickup until the following business day.
You may pick up your order here: 2918 West End Ave., Nashville, TN 37203

International Shipping Options and Rates

UAL will ship to most countries via USPS Priority Mail. We NO LONGER offer USPS First Class Mail to Canada because it is not traceable in cases of missing or delayed packages.

Prices vary by country and total order weight. You can see the shipping cost by adding or removing items from your cart and entering your address at checkout. The shipping price will display before you submit your payment. Please Contact Us if you have questions about international shipping.

**Some countries may require the payment of extra customs duties or taxes. This is NOT included in the shipping cost shown on our checkout page. Please check with your countries' customs office to see if these charges may apply to your UAL purchase.**

Shipping Phone Orders & In-Store Purchases

Phone orders and in-store purchases needing to be shipped will be sent via FedEx. Prices will vary from online orders, which typically ship USPS.

We reserve the right to change our shipping prices as needed. Signature may be added to any order at the discretion of the shipper.