In-store returns are FREE! Simply drop your return off at your local UAL store, after initiating through the online form, and avoid the return shipping cost. Please be sure to include the receipt for your purchase. Returns without a return request number or a receipt will not be accepted. Refunds are processed online within 6 business days, and will not include the original shipping cost that you paid.
Returns requested (1) more than 14 days after your order date, or (2) without a receipt are not eligible for return.
Returns not shipped within 2 days of return approval will be denied
Merchandise that is used or worn, or missing any tags, will not be accepted for refund or credit.
Garments not in their original bags (if applicable) will not be accepted.
Shoes returned without the box will not be accepted. Shoes shipped without a shipping box will be refused (E.g. If you only wrap the shoe box with brown paper, or tape the box closed with no paper wrapping).
Jewelry, intimates, swimwear, and beauty products cannot be returned and are always FINAL SALE. Other items may be specifically marked as "Final Sale".
Due to our ever-changing inventory, exchanges are not available for online orders.
Shipping and handling costs are non-refundable, unless the merchandise is defective.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
Other restrictions may apply.
We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm CST, on weekends, or on holidays will begin processing the next business day. Most orders ship the same day or the next business day. Please allow up to 2 business days for processing around the holiday times or in other rare cases.
Domestic Shipping Options and Rates
UAL offers expedited shipping with tracking through USPS or FedEx. Shipping prices are a fixed rate and based on the total weight of your order. Orders over $100 may require signature upon delivery. Most orders ship via USPS Priority Mail, however extra large or heavy packages, or those traveling farther, may be shipped via FedEx Ground/Home Delivery with tracking. Delivery times are not guaranteed.
We've partnered with Route+ to provide premium package protection. When you purchase Route+, your package is 100% covered in the event that it is lost, stolen, or damaged. Route+ is a 3rd party service separate from UAL that specializes in package insurance & makes it quick & easy to file a claim. No more waiting on USPS to investigate before a claim is paid.
Save on shipping by picking up your order at our Nashville- West End location. Orders can not be picked up at any other location. Your shipping address must be in Tennessee in order to see the local pickup option at checkout. You will receive a fulfillment email once your order is ready for pickup. Orders placed on non-business days may not be available for pickup until the following business day. You may pick up your order here: 2918 West End Ave., Nashville, TN 37203
International Shipping Options and Rates
UAL will ship to most countries via USPS Priority Mail. We offer USPS First Class Mail to Canada only.
Prices vary by country and total order weight. You can see the shipping cost by adding or removing items from your cart and entering your address at checkout. The shipping price will display before you submit your payment. Please Contact Us if you have questions about international shipping.
**Some countries may require the payment of extra customs duties or taxes. This is NOT included in the shipping cost shown on our checkout page. Please check with your countries' customs office to see if these charges may apply to your UAL purchase.**
Shipping Phone Orders & In-Store Purchases
Phone orders and in-store purchases needing to be shipped will be sent via FedEx. Prices will vary from online orders, which typically ship USPS.
We reserve the right to change our shipping prices as needed. Signature may be added to any order at the discretion of the shipper.